Offering and consolidating a corporate philosophy that is completely customer oriented is an essential component in the Bonfiglioli Group’s business model.
The customer is always at the centre of our attention from the moment we begin to analyze a request, a moment that is of fundamental importance to our understanding of the needs involved and to an accurate focus on the objectives to be achieved.
The project planning phase provides an important opportunity to actively discuss issues with the customer.
We are firmly convinced that co-engineering processes are the best way to develop products that have a high technological value and fully meet the needs and requirements of our customers. Similarly, the design, development and testing phases all involve the full participation of the customer, who remains an active interlocutor in an ongoing exchange centred upon the reciprocal transfer of know-how.
This dialogue does not end once the final product is delivered.
Our after-sales services allow us to consolidate relationships based on high levels of transparency and customer satisfaction, relationships that are destined to prove mutually beneficial for Bonfiglioli and the customer.